Returns Policy

Next Step Collective Pty Ltd (ABN 36 679 405 291) maintains this returns policy addressing product satisfaction and Australian Consumer Law compliance.

Statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Order cancellation

Full refunds are available if we receive your cancellation notice before order processing begins.

Returns process

Customers must return items in original packaging. We assess fault to determine replacement or credit eligibility.

Within 10 business days

• If we are at fault: full replacement or credit provided.
• If we are not at fault: replacement or credit only if the item remains in original condition.

After 10 business days

• If we are at fault: full replacement or credit provided.
• If we are not at fault: no automatic replacement or credit (discretionary only).

Shipping costs

Customers pay return shipping. We reimburse reasonable shipping costs only when our fault is established.

Contact

For any returns enquiry, please reach us via the contact page.

Policy last updated 12 November 2024.